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Title:
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ON THE DISCREPANCIES BETWEEN DESIGNERS AND USERS PERCEPTIONS AS ANTECEDENTS OF FAILURES IN MOTIVATING USE |
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Author(s):
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Evangelos Karapanos , Jean-bernard Martens |
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ISBN:
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978-972-8924-39-3 |
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Editors:
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António Palma dos Reis, Katherine Blashki and Yingcai Xiao (series editors:Piet Kommers, Pedro Isaías and Nian-Shing Chen) |
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Year:
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2007 |
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Edition:
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Single |
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Keywords:
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Designer, user perceptions, emotion, Repertory Grid. |
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Type:
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Short Paper |
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First Page:
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206 |
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Last Page:
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210 |
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Language:
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English |
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Cover:
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Full Contents:
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click to dowload 
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Paper Abstract:
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Motivational aspects of product use have recently attracted an increasing interest in the field of Human-Computer
Interaction. This paper presents a study that explored the discrepancies between designers and users perceptions as
antecedents of failures in motivating use. The study corroborates prior findings suggesting that designers often fall short
in accounting for users views on the product and foreseeing their preferences. Designers seemed to ascribe more weight
to efficiency and effectiveness while users seemed to have a more balanced view with a tendency to ascribe more weight
to the emotional aspects of the products. Thus, the need for a holistic understanding of the product qualities that motivate
use becomes apparent. Finally, a methodological approach for the study of motivational aspects of product use is
proposed, based on a relatively unexplored structured interview technique, the Repertory Grid Technique. |
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